Refund Policy

Last updated: [Insert Date]

At Shoe Park, we aim to provide a smooth and transparent shopping experience. This Refund Policy should be read together with our Return & Exchange Policy, as refunds are processed only after return or exchange eligibility is approved.

By placing an order on our website, you agree to the terms outlined below.

1. Refund Eligibility (Linked to Returns & Exchanges)

Refunds are applicable only if the return request qualifies under our Return & Exchange Policy and meets the following conditions:

  • Product received is damaged, defective, or incorrect
  • Request raised within 48 hours of delivery
  • Product is unused, unworn, unwashed
  • Original tags, packaging, invoice, and accessories are intact
  • The item successfully passes our quality inspection

👉 Note: Exchange requests are always prioritized. Refunds are processed only if an exchange is not possible.

2. Non-Refundable & Non-Returnable Items

As stated in our Return & Exchange Policy, the following items are not eligible for return, exchange, or refund, unless damaged or defective at delivery:

  • Socks
  • Caps
  • Clearance or discounted sale items
  • Gift cards / promotional freebies
  • Items marked “Non-Returnable” on the product page.

3. Refund Request Process

Refunds can be requested only after initiating a return.

Steps:

  1. Email us at support@shoepark.store
  2. Mention Order ID, reason, and attach clear photos/videos
  3. Our team will review the request within 2–3 business days
  4. If approved, pickup or return instructions will be shared
  5. Refund will be initiated after product inspection

4. Refund Method & Timeline

Once the returned product passes inspection:

  • Refunds are processed to the original payment method
  • Processing time: 7–10 business days
  • Payment gateway/bank delays are outside our control
  • COD charges and shipping fees are non-refundable, unless the error is from Shoe Park

5. Partial Refunds

Partial refunds may be issued if:

  • Product is returned with missing tags or packaging
  • Minor wear or damage is found during inspection
  • Accessories are missing

The final refund amount will be communicated after inspection.

6. Refund Rejection Scenarios

Refund requests may be rejected if:

  • Product is used, worn, washed, or altered
  • Request raised after the allowed timeline
  • Insufficient proof provided
  • Product fails quality check

In such cases, the item may be shipped back to the customer.

7. Order Cancellations & Refunds

  • Orders can be cancelled before dispatch
  • Once shipped, cancellations are not allowed
  • Prepaid orders cancelled before dispatch are refunded within 5–7 business days

8. Exchanges vs Refunds (Policy Priority)

  • Exchanges are encouraged wherever possible
  • Refunds are processed only if exchange is not feasible
  • Exchange timelines and eligibility are governed by the Return & Exchange Policy

9. Contact Details

For refund-related assistance:

Shoe Park
📧 Email: support@shoepark.store
đź“Ť Gingee, Tamil Nadu, India

10. Policy Updates

Shoe Park reserves the right to modify this Refund Policy at any time. Updates will be effective immediately upon posting on the website.

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