Privacy Policy

Shoe Park (“we”, “us”, “our”, “Company”) respects the privacy of all visitors and customers (“you”, “your”, “User”). This Privacy Policy (“Policy”) explains how we collect, use, disclose, store, and protect your personal information when you visit or interact with our website www.shoepark.store (“Website”), mobile applications, or use our products and services.

This Policy is a legally binding agreement and should be read carefully. By accessing or using our Website or providing information to us, you agree to the terms below.

1. DEFINITIONS & SCOPE

Personal Information
Any information that identifies you or can reasonably identify you, such as name, email, address, telephone number, payment details, etc. This includes Sensitive Personal Data where applicable.

Sensitive Data
Includes financial information, payment instrument details, and any other data designated as sensitive under applicable laws.

This Policy applies to personal data collected online through our Website or associated services.

2. INFORMATION WE COLLECT

We may collect your information in the following ways:

A. Information You Provide Directly

When you:

  • Create an account or profile
  • Place an order
  • Subscribe to newsletters
  • Contact customer support
  • Participate in surveys, promotions, or reviews

We may collect:

  • Full name
  • Email address
  • Phone number
  • Shipping and billing address
  • Order details
  • Login credentials

This information is necessary to provide services, process orders, and communicate with you.

B. Automatically Collected Information

We automatically collect information when you interact with our Website:

  • Device information (type, browser, IP address)
  • Usage data (pages visited, time spent, click patterns)
  • Cookies and tracking technologies

This improves user experience and helps optimize our services.

3. HOW WE USE YOUR INFORMATION

We use your personal information to:

  1. Process and fulfill orders, including delivery and payment confirmation.
  2. Communicate with you about your account, orders, updates, and support.
  3. Send promotional offers and newsletters (only if you opt in).
  4. Personalize your shopping experience.
  5. Improve our services, products, layout, and Website performance.
  6. Detect and prevent fraud and protect against security risks.
  7. Comply with legal obligations and enforce our terms.

We will only process your data where permitted by law, including with your consent or to fulfill contractual obligations.

4. LEGAL BASIS FOR PROCESSING

We may process personal data based on:

  • Contractual necessity to complete transactions.
  • Consent that you provide (e.g., for marketing).
  • Legitimate business interests (fraud detection, service improvement).
  • Legal obligations applicable under Indian and other relevant laws.

5. COOKIES & TRACKING TECHNOLOGIES

We use cookies, web beacons, and similar technologies to:

  • Remember preferences and settings
  • Provide analytics
  • Enable essential site functions

You can control cookie settings through your browser. Disabling cookies may limit certain functionalities.

6. SHARING & DISCLOSURE OF INFORMATION

We do not sell or rent personal information to third parties.

We may share your information with:

a. Service Providers
Third parties that help provide services such as:

  • Payment processors (e.g., Razorpay)
  • Shipping partners
  • Hosting and analytics providers

b. Affiliates/Business Transfers
In case of merger, sale, acquisition, or liquidation.

c. Legal and Compliance
When required by law or to protect rights, safety, and legal interests.

All third parties must adhere to confidentiality and data protection standards.

7. DATA RETENTION

We retain your personal information as long as needed to:

  • Provide products and services
  • Comply with legal or regulatory requirements
  • Resolve disputes and enforce agreements

When no longer required, we securely delete or anonymize your data.

8. DATA SECURITY

We implement reasonable technical and organizational safeguards to protect your data, including:

  • Encryption
  • Access control
  • Secure servers

However, no method of internet transmission or storage is 100% secure. Absolute security cannot be guaranteed.

9. USER RIGHTS & CHOICES

You have the right to:

  1. Access or update your personal information.
  2. Request correction of inaccurate data.
  3. Request deletion of your account (subject to legal retention needs).
  4. Withdraw consent where applicable.
  5. Opt out of marketing communications.

To exercise your rights, contact us using the details below.

10. CHILDREN’S PRIVACY

Our Website and offerings are not directed at children under 13 (or higher age where required). We do not knowingly collect information from minors. If you believe we have, please contact us for removal.

11. THIRD-PARTY LINKS & INTEGRATIONS

Our Website may contain links to third-party sites or services with separate privacy practices. We are not responsible for their policies.

12. UPDATES TO THIS POLICY

We may update this Policy to reflect changes in laws or business practices. Updated versions are effective upon posting with a revised effective date.

13. CONTACT INFORMATION

If you have questions or requests regarding your privacy or this Policy, please contact:

📧 Email: privacy@shoepark.store
📍 Address: Shoe Park, Gingee, Tamil Nadu, India

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